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OMNI-CHANNEL

RSS Tech allows you to engage with your customers using voice, SMS, email, live chat and social media. Using omni-channel contact points, gathering and processing relevant data gains you more effective, successful campaigns.

PREDICTIVE DIALLER

Predictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the platform is a game-changer.

DATA ANALYTICS

RSS Tech provides a comprehensive data analytics structure to enhance future customer engagement. Armed with data-mined intelligence, agents can better understand and engage with their customers.

RSS Tech uses a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results.

One platform, every customer.

The platform enhances your customer’s engagement experiences. Click each section below to see how it’s also the best solution, not only for your customers, but for your tech department, centre managers and your financial team. One system. All departments.

The ability to understand your customers is at the heart of the platform. Thanks to the easy to use agent portal, you can now successfully engage with your customers better than you ever could before.

  • Get higher live call connect success rates than ever before
  • Contact your customers on their preferred channel – truly omni!
  • Enhance your customer’s experience with ‘best time to interact’ feature
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The ability to understand your customers is at the heart of the platform. Thanks to the easy to use agent portal, you can now successfully engage with your customers better than you ever could before.

  • Get higher live call connect success rates than ever before
  • Contact your customers on their preferred channel – truly omni!
  • Enhance your customer’s experience with ‘best time to interact’ feature
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Keep your technical department happy knowing that the platform is a secure and resilient, cloud-based software solution that’s fully scalable.

  • Entirely cloud-based. No hardware/servers required on your site. Less I.T. headaches.
  • Resilient systems in place with multi-layered failover
  • Disaster recovery and high availability ensures 100% platform uptime
  • Fully scalable system from 3 to 30,000+ users
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Keep your technical department happy knowing that the platform is a secure and resilient, cloud-based software solution that’s fully scalable.

  • Entirely cloud-based. No hardware/servers required on your site. Less I.T. headaches.
  • Resilient systems in place with multi-layered failover
  • Disaster recovery and high availability ensures 100% platform uptime
  • Fully scalable system from 3 to 30,000+ users
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Happier agents means better performance, better performance equals greater results. The platform takes user-friendliness to a whole new level. Happier agents also equals happier customers.

  • Simple user interface. Our Agent Portal view keeps everything in one simple, intuitive space that requires minimum training
  • Real-time visibility and control for you and your team leaders across the entire platform
  • The gamification reward system maximises leader/agent engagement and ensuring better performance
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Happier agents means better performance, better performance equals greater results. The platform takes user-friendliness to a whole new level. Happier agents also equals happier customers.

  • Simple user interface. Our Agent Portal view keeps everything in one simple, intuitive space that requires minimum training
  • Real-time visibility and control for you and your team leaders across the entire platform
  • The gamification reward system maximises leader/agent engagement and ensuring better performance
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The platform is extremely cost-effective. There’s no capital outlay and no set up/installation costs to worry about.

  • Enterprise functionality affordable cost
  • Simple monthly rolling contracts
  • No hardware or maintenance costs
  • New customers have seen a 25% increase in sales in the first 4 weeks
  • Speaking of 4 weeks, why not test the software free for a month and see for yourself?
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The platform is extremely cost-effective. There’s no capital outlay and no set up/installation costs to worry about.

  • Enterprise functionality affordable cost
  • Simple monthly rolling contracts
  • No hardware or maintenance costs
  • New customers have seen a 25% increase in sales in the first 4 weeks
  • Speaking of 4 weeks, why not test the software free for a month and see for yourself?
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OMNI-CHANNEL MODULES

The RSS Tech omni-channel platform connects customers to your company over multiple channels simultaneously. Skilled operatives can operate dedicated or multiple channels based on your requirements.

ONE SYSTEM, MANY HAPPY CLIENTS

All our clients benefit from our secure, cloud-based platform. Agents, technical and financial departments alike enjoy our easy to use, enterprise level yet value for money system.

SECURITY AND RESILIENCE BUILT IN

When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns. It’s One secure and resilient system.

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The omni-channel platform enables contact centres to handle interactions across voice (integrated inbound/outbound dialler system), SMS, email, social, and live chat platforms.

Our comprehensive data analytics element helps businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results.

RSS Tech clients spend more time interacting/communicating, generating business and improving customer service with new or existing customers.

RSS Tech customers have a higher rate of data penetration and see an improvement in their campaign performance, sales and customer retention.

Happy agents equals better performance and spectacular results

The software has proven to be extremely agent-friendly with users regularly recommending our platform as their preferred choice.

ONE SYSTEM, ONE PLACE